We provide customer service the way it should be done — with technology, and with people.
Aniksi has been running back-office operations for online brands since 2015. Our team is international, multilingual and senior. We use modern AI where it adds leverage — but the responsibility for your customer relationships always sits with a real person.
Operating principles
Humans first, AI as leverage
We believe success is built on happy customers — and that requires real people. AI is leverage that lets our team move faster, not a replacement for empathy or judgement.
Deep brand integration
Seamless onboarding into your tools, voice and workflows. We become an extension of your team, not an outsourced ticket queue on the other side of a wall.
Proactive, not reactive
We anticipate friction before it shows up in a complaint. Cohort analysis, sentiment monitoring and outbound motions keep your retention curve strong.
Transparent operations
You see what we see. Live dashboards, weekly ops reviews and clear escalation paths — no black-box reporting, no monthly surprises.
The tools and channels we operate in
We plug directly into the platforms your customers already use, and the helpdesk and telephony systems your team relies on. New integrations are added as your stack evolves.
Regulated-market knowledge, baked into our operations
Our team operates inside some of the world's most demanding regulatory frameworks. We align procedures, documentation and player communications with the requirements of each jurisdiction we work in.
UK Gambling Commission
Operational standards aligned with UKGC licensee requirements for player support and safer gambling.
Malta Gaming Authority
Procedures aligned with MGA player protection, KYC and responsible gaming obligations.
Alcohol & Gaming Commission of Ontario
Workflows aligned with AGCO Registrar's Standards for the Ontario regulated market.
RG Check Ontario accredited
Accredited by the Responsible Gambling Council's RG Check programme for the Ontario market.
Curaçao Gaming Control Board
Operations aligned with the Curaçao Gaming Control Board (GCB) framework under the LOK licensing regime.
Anjouan Gaming Authority
Procedures aligned with Anjouan Gaming Authority licensee requirements under the Union of Comoros.
How we onboard
Discovery
We map your current operations, customer segments and tooling. 1–2 weeks.
Design
Tailored playbooks, knowledge base, AI prompts and SLAs. Co-built with you.
Deploy
Dedicated team onboarded into your stack. Shadow period before full handover.
Operate & evolve
Daily operations, weekly reviews, quarterly strategic reviews. Always improving.